Joyful Creations, Inc.

FAQ

What are our handbag bags made from?
All of our bags are made with very high quality faux or real leather or canvas.

I need the size in cm not in inch, can you help me?
1 inch = 2.54 cm

Im looking for a item you do not seem to have in your inventory, can you still help?
Yes we can! there are so many styles out there for each designer but if there is a handbag or purse your looking for and it is not found on our site, do email us and will see if we can locate it for you.

Why buy from us?
Highest quality products on the market. Unbeatable price. Professional customer service. All items are inspected before shipment. Efficient packing and handling. Proven shipping methods. All packages are insured. We offer discount opportunities (Value deals, and Clearance items), and we offer 100% even exchange on items that do not meet your expectations.

Need more reasons?
What are the returns /exchanges and refund policies? Please read more: Return Policy.

What Payment type can I use ?
We accept Visa, Mastercard, Discover Card or AMEX.

How long will it take to receive my order?
Most of our items are shipped within 2 business days! All U.S. customers should receive their orders usually within 5 to 10 business days. What shipping method do you use?
No matter which country you are in, we use EMS, FEDEX, UPS, TNT, DHL, or AAE, all of which are international express shipping with an online tracking number sent to you when your order is processed. For more information, please read Shipping.

Which Address can I use as my shipping Address?
Your order will be sent to the shipping address you give us.

Do you ship internationally?
Yes. We ship to anywhere in the world.

Can I make a request for my order to be left in front of the door or anywhere else other than direct receiver?
NO. We only use signature confirmation. NO EXCEPTIONS.

How do I find track my order?
We will email you the tracking number once your package has been processed. You can track your package anytime online using the courier link and the tracking number we give you in the email.

Do you sell wholesale?
No we are only retailers

Is your website secure to order from?
Yes, we use a Secured Socket Layer (SSL) technology to ensure the security of your on-line purchase. An SSL Certificate enables encrption of sensitive information during online transactions which will always be protected for the host and customer.

Will my information be kept absolutely private?
Yes. For more information, please read our Privacy Policy.

No confirmation email or response from JoyfulCreationsInc.com?
If you do not receive a confirmation email within a few minutes of making a purchase or no response from us after 24 hours of contacting us, please check your Bulk, Junk, or Spam E-mail folder just in case the emails from us got delivered there instead of your inbox. If so, select the emails from us and click Not Junk, which will allow future messages to get through. Email providers like AOL, Yahoo!, Hotmail, and others are constantly changing their methods to classify email. Our system delivers email to all accounts the same way, and the vast majority get it in their main inbox. Some email providers filter messages based on content, subject line, or the "From" address and may put our email into the recipient's bulk mail folder. We recommend that list recipients add our domains to their 'Approved Sender' list, also known as whitelist, if they have their email accounts with one of these email providers. We strongly recommend that you do the following to avoid accidentally filtering our future messages:

Hotmail Users:

Click Mail, then Options (next to the Help link)
Click Junk E-Mail Protection
Click Safe List
Enter this domain: JoyfulCreationsInc.com and click Add

Outlook Users:

Select Actions from the top menu bar, then select Junk E-mail followed by Junk E-mail Options.
Select Safe Senders, then Add.
Type JoyfulCreationsInc.com and click OK.
Type sender's 'from' address and click OK.
Click OK.

HELP

Product help?
More information on or looking for a certain product?

Please refer to our FAQ for frequently asked questions. For further help please send us an Email to the address listed at Contact Us via our web form. You are welcome to email us for products you might be looking for or even extra information on our current inventory. No confirmation email or response from us?

PRIVACY POLICY

JoyfulCreationsInc.com has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: joyfulcreationsinc.com. We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address) and financial information (like their account or credit card numbers). Contact information from the order form is used to send order receipts to our customers. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to bill the user for products and services. Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Sensitive or personal material is handled only by qualified employees and not kept in open areas of our server. Our security policies also prohibit the transfer of personal material such as credit card numbers unless they have been encrypted by approved methods. Choice/Opt-Out

Joyful Creations Inc. does not sell customer information to any third party. We do keep your information in our databases for such purposes as audits, customer tracking, credit card company requirements, and banking regulations. We do occasionally e-mail customers about specials regarding purchases fitting their needs. If you wish to have this information removed from our databases, please send an email to JoyShultz@joyfulcreationsinc.com

Correct information - Joyfulcreationsinc.com allows and encourages customers to update their information whenever there is a change. To do so, please contact Joyshultz@joyfulcreationsinc.com.

Contacting the Web Site If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact: joyshultz@joyfulcreationsinc.com

SATISFACTION GUARANTEE: We will replace any item on a dollar for dollar credit returned due to imperfections or because the product received does appear to be the same as pictured on the website as long Joyful Creations, Inc. is contacted within 5 days of receipt for return authorization and the returned product is received by the company within 30 days of receipt. Return postage is at customer�s expense, however, we will ship the replacement item free up to the value of the returned item. Any additional purchases made at time of exchange will have a shipping charge added to it.